Shipping policy

FREE STANDARD SHIPPING ON ALL ORDERS OVER $120 

Australia-Wide Shipping We deliver across Australia. All orders are delivered Monday - Friday, excluding public holidays. 

Local Same-Day Delivery Live locally? Take advantage of our same-day delivery service, available 6 days a week between 10am and 6pm. Get your candy fix fast—order before 10am AEST and we'll have it to you the same day. Select postcodes only. 

Delivery Timeframes Delivery times depend on your location and chosen shipping method.

Express

QLD: 1-2 Business Days.

NSW, ACT, VIC, SA, WA, TAS, NT: 1-3 Business Days.

Standard

QLD: 2-4 Business Days.

NSW, ACT, VIC, SA, WA, TAS, NT: 3-6 Business Days.

Rural Areas will be an additional 1-3 Business Days.

Please note: while we provide estimated delivery times, we cannot guarantee specific delivery timeframes as these are dependent on our courier partners. Although we appreciate your feedback on their service.

Once your order ships, you'll receive tracking details so you can keep an eye on your goodies every step of the way.

Authority to Leave By default, our couriers deliver without requiring a signature. 

Protecting Your Order We take care to ship chocolate and heat-sensitive items in insulated packaging, although we recommend choosing Express Shipping for optimal protection.

Orders with chocolate and heat-sensitive items aren't dispatched Thursdays or Fridays to avoid sitting in transit over the weekend.

PLEASE NOTE: While these precautions significantly reduce the risk of damage during warmer weather. Unfortunately some elements are outside our control, and we cannot guarantee arrival condition or provide refunds for heat-related issues.

Processing Times Orders are typically processed Same Day, unless your order contains heat sensitive products which are only dispatched Monday - Wednesday. During busy periods or sales, processing may take slightly longer—we appreciate your patience as we pack your order with care.

Delivery Issues If your order doesn't arrive or there's an issue with delivery, contact us right away. We'll work with you to track down your package and sort things out.

Contact Us Questions about shipping? Our team is here to help—reach out anytime and we'll get you sorted.