Refund policy

At Candy Atlas, we want you to love every item in your order. Due to the nature of our products, we do not accept general returns or exchanges.

Wrong Item Received? If we've sent you the wrong item, we've got you covered. Contact us and we'll either refund or replace it - no need to send the incorrect item back. Keep it on us as our apology for the mix-up.

Heat-Sensitive Products Please note that chocolate and other fragile items may melt or change shape during transit, especially in warmer weather. While we pack everything with care, we cannot guarantee these products will arrive in their original form.

Protection Options To give your goodies the best chance of arriving perfectly:

• Add a Heat Protection Pack to your order
• Choose Express Shipping for faster delivery

These options significantly reduce the risk of damage during warmer weather. Please note that some elements are outside our control, and we cannot guarantee arrival condition or provide refunds for heat-related issues..

Questions? If you have any concerns about your order, reach out to our team—we're all about delivering top-tier customer service and top-tier quality products

Clearance Items Please note that all clearance items are final sale. We do not accept returns, refunds, or exchanges on clearance products under any circumstances.
Clearance items are approaching or past their best before date. Check the product description for specific dates.

Due to the nature of our business and the fact that many of our products are imported, some items may naturally have shorter best before dates upon arrival. We do our best to update product dates where possible; however, we cannot offer refunds or exchanges for products that are considered short dated. Most current best before dates are listed in the product description. If a date is not shown, please contact us at admin@candyatlas.com.au with the product name before purchasing, and we'll happily provide the best before date of our current stock.

Products that are past their best before date are clearly marked as Clearance prior to purchase. In accordance with the Australia New Zealand Food Standards Code, a best before date is a quality guideline only, meaning many foods remain safe to consume after this date when stored correctly. By purchasing clearance or short dated products, you acknowledge and accept these conditions.